BB&T

Reviews

• ★ ☆ ☆ ☆ ☆
  HORRIBLE CUSTOMER SERVICE!!!! Visited this branch instead of our normal one because it was nearby and Conveinent at the time. Turned out to be not so convenient when the teller decided to place it upon himself to put a hold on our deposit and lie to us about how much instant credit towards it we would have and that he had no idea why it would have a hold on it, that it was a "system decision". When I called customer service about where the instant credit was on our account she said that it was never $200 it's always been just $100 and they had no idea why he would've told us that. Also found out that it's the branch that makes the decision to put a hold on the deposit and that it CAN be overridden. Would have been much more Conveinent to drive the extra 15 minutes to our normal branch so we would have our money the next day instead of having to wait four days for a two day delay because of the weekend. I wouldn't be inclined to write a negative review on account of just one discrepancy with this particular institution. We have had multiple issues with BB&T in general, so motivates me to vent on our most recent transaction at the Jonestown location. In our opinion BB&T needs to step up their tellers training and streamline their policies to all locations. It shouldn't be different answers at different locations for the same transactions. They also need to look into their fees, customers shouldn't be charged for their tellers mistakes.
  By Laurie Naughton, December 22, 2017

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